There are a number of definitive and essential stages to designing or upgrading a web site. The answers to why do you want a web site, what should it say, what will users get out of it, how it should look & feel, how will users get around it, and how will you market it all need to be decided before even the first draft layout.
Over the years, HawkFeather Web Design has developed a process that can easily find the answers to these questions, without using overwhelming technical lingo.